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WhatsApp banking: business opportunities and benefits
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Omni-Channel usage is on the way out, Omni-Digital activity is on the rise
46% of customers access banks via digital channels only. Within 5 years the share of omni digital clients almost doubled and omni channels’ dominance have shrunk
Digital becoming major sales channel
Not only do digital channels play a major role in transactions and deposit acquisition, but are becoming essential in the selling of loans.
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